Refund policy

SmokTek, LLC · Last updated July 31, 2026

This page outlines SmokTek's policy on returns, refunds, cancellations, shipping-related claims, and warranty coverage. Please read carefully before placing your order.

Shipping Protection

Shipping Protection is offered at checkout for 3% of your order total and is strongly recommended. Shipping Protection applies only to shipping-related loss or damage that occurs while a package is in transit, from the time it leaves SmokTek until the carrier marks it delivered.

If Shipping Protection was selected and your order is lost in transit or arrives damaged from transit, SmokTek may offer store credit or a replacement shipment after reviewing the claim.

Shipping Protection does not determine eligibility for non-defect returns, product warranty coverage, or manufacturer-defect claims. Product defects are handled under the defect and warranty rules below, regardless of whether Shipping Protection was purchased.

Non-Defect Returns and Refunds

Disposable vapes, vape devices, and hardware are not eligible for return or refund once they have been opened, used, modified, or damaged by the customer.

Shipping Protection has no effect on non-defect return eligibility. It does not make an otherwise ineligible opened, used, modified, or customer-damaged product eligible for return or refund, and the absence of Shipping Protection does not create a separate reason to deny a non-shipping return.

Faulty or DOA Products

If a product arrives faulty or dead on arrival, please contact us as soon as possible with your order number and clear photos or video showing the issue. Genuine manufacturer defects are separate from shipping damage and are not controlled by Shipping Protection.

Disposable vape defect claims must be reported within 48 hours of delivery. If approved, SmokTek may offer a one-time replacement or store credit/refund according to the defect policy in effect for that product.

Vape devices and hardware defect claims are reviewed according to the applicable warranty or defect window for the product. Products damaged through misuse, negligence, modification, or attempted repair after delivery are not eligible for return, replacement, refund, or store credit.

E-Liquids

Due to the consumable nature of e-liquids, there is no exchange, return, or warranty of any kind on e-liquid purchases. We cannot offer performance guarantees on e-liquids due to the subjective nature of flavor preferences and individual vaping setups. All e-liquid sales are final.

Manufacturer Warranty

Many vape devices and hardware products include a manufacturer warranty card inside the box. Manufacturer warranties are provided directly by the brand or manufacturer. If your device develops a fault after the applicable SmokTek defect window and there is no shipping-related cause, you may need to contact the manufacturer directly to initiate a warranty claim. Please refer to the warranty card included in your product packaging for the manufacturer's contact information and claim process.

Cancellations

Orders can be cancelled only while they are still unfulfilled. Once an order has been marked fulfilled, it cannot be cancelled, recalled, or rerouted, even if it has not yet been collected by the carrier.

To cancel an order, contact us as soon as possible at support@smoktek.com or call 727-697-7316. Orders placed before 1:00 PM EST Monday through Friday typically ship the same day, so time is of the essence. If your cancellation request is received while the order is still unfulfilled, your order will be cancelled and a full refund will be issued to your original payment method. Refund processing times vary depending on your card issuer but typically appear within 3-5 business days.

What Is Not Covered

Shipping-related loss or damage on orders shipped without Shipping Protection.
Packages marked delivered by the carrier when the claim is not for in-transit loss or damage covered by Shipping Protection.
Products damaged through misuse, negligence, abuse, modification, or attempted repair after delivery.
Opened, used, modified, or customer-damaged disposable vapes, vape devices, or hardware for non-defect return requests.
E-liquids of any kind.
Coils, pods, or other consumable components showing normal wear.
Orders where the incorrect shipping address was provided at checkout.